Refund Policy
Due to the nature of our product, we do not offer returns or refunds.
Damages and issues
Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If there is damage to your package please email a photo of the damage along with your order number. We can only assist you if you provide both of these items. In the case of a damaged order, you will receive store credit in the form of a gift card.
To report damage you can contact us at CLINK@chalicepremium.com.
Unfortunately, we cannot accept returns or refunds on gift cards.
Exchanges
We do not accept exchanges on any items.
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Select any of our amazing craft drink experiences and then choose the necessary kit. Choose Chalice Black if you are a first timer. Each participant needs a kit of thier own. Each kit includes all necessary supplies and access to a step-by step video tutorial.
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As the kits are bespoke and and made to order for your optimal joy, we will proccess your kits in 5-to 10 business days. The instructor-led step-by-step video tutorial can be watched on any phone, tablet, laptop or anyinternet-connected device any time you want for up to 6 months.
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Whether you mix with a partner, a group of guests, a team or for your own joyful experience, make sure you order the kits that fit the needs and have the recommended spirits on han
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Follow along at your own pace (pause, rewind and stop anytime) with our amazing instructors to craft your masterpiece. Tutorials for each drink typically take up to 10 minutes to complete (including pausing to execute the steps). Don't worry our instuctor will guide you through each step.